Frequently Asked Questions
Everything you need to know about your Kona shopping experience.
How long does shipping normally take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Simply visit our returns portal to generate a prepaid shipping label.
Which payment methods do you accept?
Kona accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress directly on our site.
Are Kona products covered by a warranty?
Most of our products come with a 1-year manufacturer's warranty against defects. Please refer to the specific product page or contact our support team for more details.
Do you offer bulk or wholesale discounts?
We do! For inquiries regarding bulk orders or corporate gifting, please contact our sales team at wholesale@kona.com for custom pricing.